You can segment the channels for specific parts of the project.

It is easy to onboard without training because it is used almost everywhere.

All your work conversations are in one place with Slack notifications.

Integrating Slack with Zendesk can help improve your response time, stay on top of your workload, and improve customer service quality, among other benefits.

Set up automation to see feedback in Slack as it is received.

Invite your high-value customers into Slack to make your team available whenever the need arises.

Improve collaboration and add private notes or side conversations in a support ticket in Slack.

Stay on top of customer replies by sending tickets directly into Slack.

Some of the benefits of the Zendesk Slack integration include: But the Slack app takes its capabilities to a whole new level. As for standalone apps, it does a pretty decent job. It enhances collaboration and boosts workflow by allowing team members to communicate effectively. Slack is one of the top messaging apps available.

An example of the Slack integration with Zendesk

Zendesk slack integration